416-741-8080 · 905-714-1446 Mon–Fri 9–6 · Sat 9–3
Etobicoke & Welland, ON
Toronto Auto Parts
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Refund policy

WARRANTY
All parts sold by Toronto JDM Auto Parts are covered by a parts warranty from the invoice date:

  • 30 days — used parts
  • 90 days — used engines and transmissions
  • 6 months — rebuilt and new parts

WHAT THE WARRANTY COVERS
If a part fails within its warranty period and the conditions below have been met, we will repair or replace it with a comparable unit, or issue store credit, at our option. Replacement is our first remedy. A cash refund is available only within 10 days of the invoice date — see Refunds below.

WHAT THE WARRANTY DOES NOT COVER
The warranty covers the part itself and nothing else. It does not cover labour, removal or reinstallation, towing, rental vehicles, fluids, filters, gaskets, timing belts, diagnostic time, shipping or freight, loss of use, or any other cost or loss arising from the failure of a part.

The warranty is void if the part has been:

  • overheated, run low on oil or coolant, or run with contaminated fluid
  • disassembled, modified, machined, or had its serial or stamped numbers removed
  • used for racing, competition, or any commercial or off-road application
  • installed in a vehicle it was not sold for
  • damaged by a pre-existing fault in the vehicle, such as a failed cooling system, bad wiring, or a failed ECU

INSTALLATION REQUIREMENT
Engines and transmissions must be installed by a licensed automotive repair facility, and you must keep the installation invoice. We may ask to see it before a warranty claim is approved. At installation, all fluids, filters, gaskets, seals and the timing belt or chain components must be replaced, and the cooling system must be verified as working. Parts installed by the buyer or by an unlicensed shop are not covered.

HOW TO MAKE A WARRANTY CLAIM
Contact us before removing or returning any part. Email sales@torontojdmauto.com or call 416-741-8080 or 905-714-1446 with:

  • your invoice number
  • the installation invoice from the licensed shop
  • a description of the fault and photos or video of the part as installed

We will give you a return authorization and tell you where to send the part. Parts returned without authorization may be refused. Do not have a third party disassemble or repair the part before contacting us — doing so voids the warranty.

REFUNDS
Refunds are available within 10 days of the invoice date. To be eligible the part must be complete, unused, uninstalled, and in the same condition you received it, with all components it was sold with, and you must have your receipt or proof of purchase.

Once your return is received and inspected we will email you to confirm whether the refund is approved. Approved refunds are issued to the original payment method. Depending on your bank or card issuer it can take several business days for the refund to appear on your statement. If more than ten business days have passed since we confirmed your refund and you still have not received it, contact us at sales@torontojdmauto.com.

Parts that have been installed, disassembled, painted or modified cannot be refunded. Electrical components cannot be returned once installed.

EXCHANGES
We replace items that are defective or damaged, or that were shipped in error. Email sales@torontojdmauto.com to arrange an exchange before sending anything back.

RETURN SHIPPING
Unless the part was shipped in error or arrived defective, you are responsible for the cost of returning it. Original shipping and delivery charges are not refundable. We recommend a trackable service — we cannot issue a refund for a return we never receive.

Authorized returns may also be dropped off in person at either location during business hours.

DAMAGE IN TRANSIT
Inspect your shipment before you sign for it. If there is visible damage to the crate, pallet or part, note it on the delivery paperwork before the driver leaves and photograph it. Damage that is not noted at delivery is very difficult to claim against the carrier. Report any concealed damage to us within 2 business days of delivery, with photos.

CONTACT AND RETURN ADDRESS
Toronto JDM Auto Parts
50 Baywood Rd, Etobicoke, ON M9V 3Z3, Canada — 416-741-8080
1031 Niagara St, Welland, ON — 905-714-1446
Monday to Friday 9:00–6:00, Saturday 9:00–3:00
sales@torontojdmauto.com